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Returns Policy


Returns
Our policy lasts 30 days, starting from the date your order is delivered. The date of delivery will be stated in your tracking, and you will be informed of your tracking details when your order has shipped. If 30 days have gone by, unfortunately we can’t offer you an exchange or refund.

To initiate a return, email support@furfurbuddy.com with your order number and email address used at checkout. We require a receipt or proof of purchase.

Change of Mind
We stand by the quality of our products and accept returns for any reason.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet after 10 business days, please contact us.

Defective/Broken
We only replace products if they are defective or damaged upon arrival. To be eligible for a replacement, we require clear photo/video evidence of the defect.

Shipping 

Our return address is as follows:

Real Commerce
11310 E 21st St N
Unit #522
Wichita, Kansas 67206
United States

The customer will be responsible for paying shipping costs. Shipping costs are non-refundable.

Please use a trackable shipping service. The tracking number must be provided to our Customer Support team.

Note: We reserve the right to reject returns that have not been approved by our Customer Support team in line with our policy, or are missing tracking numbers. Please ensure that you have already contacted us at support@furfurbuddy.com and provided the information required prior to mailing us your return.